Sales Office Manager - Engineering / Manufacturing

Sales Office Manager

Location: Nottingham
Salary: £40,000 – £45,000
Hours: Monday–Thursday 8:00am–5:00pm | Friday 8:00am–12:00pm (WFH option available on Friday)

We are seeking an experienced and proactive Sales Office Manager to lead our clients sales support function and play a key role in driving business growth.

This is a pivotal position within the organisation, acting as the link between sales, production, and customers. You will be responsible for ensuring smooth day-to-day operations, improving processes, and supporting both new business and customer retention.

You will also take ownership of a new CRM system implementation, helping to shape and improve how the business operates going forward.

Key Responsibilities

• Manage the daily operations of the sales office

• Lead, support, and develop a small and growing team

• Oversee quotations, ensuring accuracy and timely delivery

• Act as a key point of contact for customer enquiries and relationships

• Support new business activity and customer retention strategies

• Monitor sales performance and KPI reporting

• Drive process improvements and operational efficiency

• Support implementation and ongoing development of a new CRM system

• Liaise with production and engineering teams to ensure customer requirements are met

About You

• Experience in sales administration, office management, or a similar role

• Strong organisational and communication skills

• Commercially aware with a proactive, problem-solving approach

• Confident using Microsoft Office, particularly Excel

• Experience with CRM systems is preferred

• Ability to manage workload, deadlines, and coordinate a small team

Experience within an engineering or manufacturing environment is advantageous but not essential.

If you are looking for a role where you can take ownership, improve processes, and contribute to business growth, we would like to hear from you.

INDAS